Middlesex University has boosted staff confidence, reduced mundane tasks and produced a better student experience, simply by improving their admissions system. Karolin Arvidsson sets out how they did it.
Meeting students’ expectations is becoming more important for universities. Clare Foyle and Jean Mutton explore what institutions are doing to engage students in influencing change projects in learning, teaching and professional services.
Working with students to stimulate positive change in universities is increasingly becoming standard practice across the sector. Sarah Knight has overseen the development of Jisc's Change Agents' Network (CAN) which was set up in 2013 to support that. She reflects on this year's CAN conference and the benefits the network has spawned since its launch.
Last week Claire Povah explained how Lancaster University mapped the student journey, in a bid to better understand their needs. Today, Chris Dixon explains how the map informed the development of apps to give students a smoother start to academic life.
Big data will back up the new breed of personal tutors in universities. But Brian Hipkin worries that relying on statistics without a meaningful human context will create a support system that will ultimately fail students.
In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
The University of Leicester has developed an approach to engaging senior leaders with the student experience. In the latest of our blogs from the nine Innovation and Transformation Fund projects, Claire King writes that the university believes it can provide valuable insight for institutions looking to develop similar approaches.
In an interview with Efficiency Exchange, Professor Sir Ian Diamond reflects on how universities have adapted to become more efficient.
Who better to ask about why students drop out than students themselves? Jamie Rawsthorne was in his first year at the University of West of England when he met with vice chancellor Steve West to see how he could help prevent students leaving before the end of their courses. The result was the start of his company Unique Insights. Jamie explains why and how he took on the retention challenge.
If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.