Finding ‘pain points’ in the student journey
Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
Developing student and staff personas: a practical guide
If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.
To Get The Most Out Of Your Degree, Make A Difference Abroad.
As part of our Student experience series Shayle Havemann discusses the career value of international experience through volunteering and internships for students to assist them with their pursuit to the career of their dreams.
The modern day student and the ever changing university life
Earlier this year Ben Stone, university student, introduced the Student Coin, sharing his experience as a university student, demonstrating that there are opportunities outside of a course that could assist career progression and personal achievements. In this blog Ben explains where the business is now, shares their app teaser and introduces their Initial Coin Offering (ICO).
The Sensory Study Room at the University of Warwick
Supporting our students’ mental health and wellbeing requires both a wider strategic approach and attention to the needs of individual students. Laura Waller shares with us how the Sensory Study Room in the Library at the University of Warwick has managed to create a dedicated and accessible study space.
How universities can use learning analytics to boost retention
Boosting retention is an area where learning analytics could have a big part to play in supporting fair access. Universities pulling together access agreements for next year should have learning analytics in their sights according to Jisc's Phil Richards and Joel Mullan.
How is the sector engaging students?
The sector is supporting student engagement and enhancing students’ learning experiences in a number of ways. Hefce's Ellie Clewlow describes some of the latest innovations.
Are students at the heart of our processes?
The University of Leicester has developed an approach to engaging senior leaders with the student experience. In the latest of our blogs from the nine Innovation and Transformation Fund projects, Claire King writes that the university believes it can provide valuable insight for institutions looking to develop similar approaches.
Six ways to give students a warmer welcome
First impressions count, which means welcome communications are among the most important we will send to our students. Based on a recent overhaul at Lancaster University, Luke Davis offers his top tips.
Student journey map – Lancaster University
The overall aim of this project was to easily visualise and understand the complexity of the student journey. Through the project, the team wanted to identify those touch points on the student journey which were challenging and use this visual data to influence change.
