Cutting through the jargon and putting people at the centre of process improvement were two key themes of this month’s LEAN HE Hub Seminar at the University of Manchester. Paul Oates reflects on some of the lessons from the day.
This conference will explore how universities are using their global networks and partners to achieve more far-reaching knowledge exchange impacts and create new international business partnerships in other regions of the world.
This year’s event will tackle the challenges and opportunities that come with increased competition and choice in the sector off the back of momentous higher education reforms. Delegates will gain an exclusive introduction to the Office for Students, learn how to establish their institution as an international brand, debate the drive for digital in the sector and identify ways to enhance the student experience.
E-communication is widely used for interacting with potential students to help them make an informed decision about their place of study. To ensure this method is delivering the desired experience, reviews of e-communication should take place to keep messaging fresh and relevant. In this blog Marion Malcolm of the University of Aberdeen discusses their project to review the E-communication to pre-registered students, with clear aims of ensuring the branding and student experience is consistent and that there is clarity in job roles with the overall goal of enhancing efficiency.
When University of Hertfordshire staff were invited to review a frustrating process to change a key academic document, the energy generated by the engagement process was channelled into something positive. Gill Sadler explains how this engagement-driven approach is being embedded in the university’s process improvement work.
A report by AUDE shows how universities are making efficiency gains, while working to deliver increased value from their estates for the benefit of student and staff plus the wider community. Rosie Niven sums up some of the strategies universities are using to deliver these efficiencies.