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Innovation & change

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partnership

Student empowerment pays off for UCL’s ChangeMakers

Encouraging staff and students to suggest improvements in their learning environment has seen UCL's student satisfaction scores improve. Jenny Marie describes how fostering a culture of student partnership makes for a powerful recipe to enhance education.
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Simpler processes to support students studying abroad

When the University of Sheffield's Global Opportunities and Engagement team realised that their various admin systems had become too cumbersome, they called for help. Rachel McAssey explains how her team of lean practitioners carried out a process review that has produced many benefits including significant time savings.
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Using students to help stop students dropping out

Who better to ask about why students drop out than students themselves? Jamie Rawsthorne was in his first year at the University of West of England when he met with vice chancellor Steve West to see how he could help prevent students leaving before the end of their courses. The result was the start of his company Unique Insights. Jamie explains why and how he took on the retention challenge.
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How universities can use learning analytics to boost retention

Boosting retention is an area where learning analytics could have a big part to play in supporting fair access. Universities pulling together access agreements for next year should have learning analytics in their sights according to Jisc's Phil Richards and Joel Mullan.
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How we are speeding up the PhD admission process at Brunel

Postgraduate admissions at Brunel University London have plunged by 48% since 2013/14 so Brunel took action to change how prospective PhD students apply. Jeung Lee says their new process should cut application times by over 50%.
Hacked

Higher education cybersecurity critical to UK industrial strategy

Cyber crime is high on the political agenda and is attracting considerable government investment. But are universities and colleges doing enough to protect their data and reputation, not to mention their staff and students? Steve Kennett, security director of Jisc says institutions can’t afford not to spend in this area.

Case studies

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Co-creation of student service desk – University of Salford – case study – October...

In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just fourteen weeks from project launch to service inception. The success of the askUS project was centred on co-creating with students.

Earning while learning – the right way – University of Warwick – case study

The University of Warwick helps its students to find work and re-invests in their employability and post study success via the Unitemps recruitment franchise model.

Higher Education Degree Datacheck – Prospects – case study – June 2016

Britain is the European capital for bogus universities with twice as many fake institutions as genuine ones. The Higher Education Degree Datacheck was launched in 2011 with funding from the Higher Education Funding Council for England to help tackle this problem by enabling universities to process degree verification requests more efficiently.