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Innovation & change

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Using students to help stop students dropping out

Who better to ask about why students drop out than students themselves? Jamie Rawsthorne was in his first year at the University of West of England when he met with vice chancellor Steve West to see how he could help prevent students leaving before the end of their courses. The result was the start of his company Unique Insights. Jamie explains why and how he took on the retention challenge.
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How universities can use learning analytics to boost retention

Boosting retention is an area where learning analytics could have a big part to play in supporting fair access. Universities pulling together access agreements for next year should have learning analytics in their sights according to Jisc's Phil Richards and Joel Mullan.
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How we are speeding up the PhD admission process at Brunel

Postgraduate admissions at Brunel University London have plunged by 48% since 2013/14 so Brunel took action to change how prospective PhD students apply. Jeung Lee says their new process should cut application times by over 50%.
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Higher education cybersecurity critical to UK industrial strategy

Cyber crime is high on the political agenda and is attracting considerable government investment. But are universities and colleges doing enough to protect their data and reputation, not to mention their staff and students? Steve Kennett, security director of Jisc says institutions can’t afford not to spend in this area.
Eric Stoller

Social media in higher education: it’s OK to fail

Far from being something only used by students, social media is becoming increasingly important to other communities in higher education. Eric Stoller is a writer and speaker who's a passionate exponent of social media. Efficiency Exchange caught up with him at #Digifest17 to find out which institutions are excelling in social and how they're doing it.
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Slack: the social media that’s suitable for work?

Academia and social media are slowly making friends. Some institutions are even finding it's making collaboration more efficient - and fun - by improving communication. Mike Ewen from the University of Hull shares the story of how a small group of social media enthusiasts in East Yorkshire has spawned a UK-wide collaboration network.

Case studies

Co-creation of student service desk – University of Salford – case study – October...

In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just fourteen weeks from project launch to service inception. The success of the askUS project was centred on co-creating with students.

Earning while learning – the right way – University of Warwick – case study

The University of Warwick helps its students to find work and re-invests in their employability and post study success via the Unitemps recruitment franchise model.

Higher Education Degree Datacheck – Prospects – case study – June 2016

Britain is the European capital for bogus universities with twice as many fake institutions as genuine ones. The Higher Education Degree Datacheck was launched in 2011 with funding from the Higher Education Funding Council for England to help tackle this problem by enabling universities to process degree verification requests more efficiently.