Discover and share good practice for smarter working universities

Innovation & change

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Slack: the social media that’s suitable for work?

Academia and social media are slowly making friends. Some institutions are even finding it's making collaboration more efficient - and fun - by improving communication. Mike Ewen from the University of Hull shares the story of how a small group of social media enthusiasts in East Yorkshire has spawned a UK-wide collaboration network.
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Split in dropout rate trends across UK – HESA

Data from the Higher Education Statistics Agency reveals slight increase in dropout rates in England and Wales generally, though Scotland and Northern Ireland saw a decline in the number of students not completing their courses.
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We call it data – students call it life

Big data will back up the new breed of personal tutors in universities. But Brian Hipkin worries that relying on statistics without a meaningful human context will create a support system that will ultimately fail students.
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HEFCE prospective students good practice guide

This guide will help higher education providers follow good practice in supplying easily accessible information for prospective students.
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Lean in and change your mind about change

Change is a sensitive subject. Great if it’s change you want to have happen and rubbish if it isn’t. In either circumstance Sonya Johnston from Universities Scotland suggests good sources of support, information and guidance can be helpful as well as inspiring.

Sir Ian Diamond: ‘We can improve… by sharing best practice’.

In an interview with Efficiency Exchange, Professor Sir Ian Diamond reflects on how universities have adapted to become more efficient.

Case studies

Co-creation of student service desk – University of Salford – case study – October...

In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just fourteen weeks from project launch to service inception. The success of the askUS project was centred on co-creating with students.

Earning while learning – the right way – University of Warwick – case study

The University of Warwick helps its students to find work and re-invests in their employability and post study success via the Unitemps recruitment franchise model.

Higher Education Degree Datacheck – Prospects – case study – June 2016

Britain is the European capital for bogus universities with twice as many fake institutions as genuine ones. The Higher Education Degree Datacheck was launched in 2011 with funding from the Higher Education Funding Council for England to help tackle this problem by enabling universities to process degree verification requests more efficiently.