Discover and share good practice for smarter working universities

Victoria Owen

Victoria Owen

With: University of Salford

Role: Customer service manager

Victoria is a customer service manager in the Directorate of Student and Academic Support at the University of Salford. Passionate about student experience and effective leadership in HE, Victoria has worked on a number projects at the university collaborating with colleagues and students to drive improvements to service delivery.

Contact: Victoria

AskUS at University of Salford (Paul Craig Photography.)

Rethinking student services at Salford

In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.