Shared services – Out of Hours Helpline – case study – June 2015
A subscription-based, shared service providing first and second line support with IT and library queries to students and staff.
A guide to evidencing the benefits of business process improvement – University of Strathclyde
This guide describes how higher education institutions can evidence benefits of business process improvement. It outlines how to quantify benefits throughout a typical project life-cycle for process redesign / process modelling activities and demonstrates how to gather, record and communicate the information to allow for more accurate reporting of a project's impact.
£14.8m cash efficiency savings for NEUPC members
Following the publication of the North Eastern Universities Purchasing Consortium’s (NEUPC) annual report, Maria Langham describes the consortium’s recent achievements and how it plans to support universities in their mission to deliver world-class education in the future.
Developing the next generation – Brunel University
A guidance and good practice resource for the leadership development of early career researchers and academics, based on a research project funded by the Leadership Foundation's Innovation and Transformation Fund.
Putting Students at the Heart of Our Processes – University of Leicester
This report is a guide to the University of Leicester's exploration into whether connecting senior leaders more closely to the student experience created an impetus for organisational improvement. It contains information on “what works” in engaging senior leaders and seeks to provide insights for institutions looking to develop similar approaches.
Development of an Academic Intern Scheme
This project will develop a professional development scheme for postgraduates interested in an academic career. This intern scheme is designed to offer an innovative and inclusive way to expose postgraduate taught and research students to wider academic skills, practices and processes, whilst providing an opportunity to see the workings of a higher education institution.
The P3 Project – People, Performance and Process, Bangor University
A project to bring the questions of people and performance together with lean methodologies has been developed by the Aber-Bangor Strategic Alliance with funding from the Innovation and Transformation Fund.
Hefce funds HE Shared Legal VAT cost sharing group project
HE Shared Legal – until recently, a HEFCE-funded pilot project - has made a successful application for a portion of the grant funding offered by HEFCE last year in relation to VAT cost sharing group projects.
Engagement driven approach to process improvement – University of Hertfordshire
This report describes a project to develop an approach to process improvement within Higher Education that focuses on people, acknowledges their different perspectives and uses these perspectives to enhance capability.
Academic Career Frameworks: Key to Change?
Bournemouth University’s new career frameworks for academics are the subject of a longitudinal study funded by the Innovation and Transformation Fund. Here is a report from 2015 setting out the findings gathered to date.
