Discover and share good practice for smarter working universities

Shared services – Out of Hours Helpline – case study – June 2015

A subscription-based, shared service providing first and second line support with IT and library queries to students and staff.

HE Shared Legal – the new shared legal service for UK higher education

HE Shared Legal, the new national shared legal service for the UK higher education sector, is a pilot project borne out of a HEFCE and JISC Advance backed feasibility study conducted in 2010. Since the service was launched on 1 May 2012, it has gained eleven HE subscriber institutions, published more than 170 items of generic guidance, and attended to over 85 individual legal enquiries.

Development of an Academic Intern Scheme

This project will develop a professional development scheme for postgraduates interested in an academic career. This intern scheme is designed to offer an innovative and inclusive way to expose postgraduate taught and research students to wider academic skills, practices and processes, whilst providing an opportunity to see the workings of a higher education institution.

Developing the next generation – Brunel University

A guidance and good practice resource for the leadership development of early career researchers and academics, based on a research project funded by the Leadership Foundation's Innovation and Transformation Fund.

Putting Students at the Heart of Our Processes – University of Leicester

This report is a guide to the University of Leicester's exploration into whether connecting senior leaders more closely to the student experience created an impetus for organisational improvement. It contains information on “what works” in engaging senior leaders and seeks to provide insights for institutions looking to develop similar approaches.

Participative Process Review – toolkit

The process reviews developed by Oxford Brookes have been specifically designed to enable teams to subsequently self-facilitate further reviews. This toolkit introduces the concept of carrying out process reviews to professionals working in higher education.

Shared services – Jisc shared data centre – case study – June 2015

Jisc has joined forces with Infinity SDC and six anchor tenants to provide a shared data centre for research and education. Potential benefits significant cost savings through aggregating requirements across tenants.

The P3 Project – People, Performance and Process, Bangor University

A project to bring the questions of people and performance together with lean methodologies has been developed by the Aber-Bangor Strategic Alliance with funding from the Innovation and Transformation Fund.

A guide to evidencing the benefits of business process improvement – University of Strathclyde

This guide describes how higher education institutions can evidence benefits of business process improvement. It outlines how to quantify benefits throughout a typical project life-cycle for process redesign / process modelling activities and demonstrates how to gather, record and communicate the information to allow for more accurate reporting of a project's impact.

£14.8m cash efficiency savings for NEUPC members

Following the publication of the North Eastern Universities Purchasing Consortium’s (NEUPC) annual report, Maria Langham describes the consortium’s recent achievements and how it plans to support universities in their mission to deliver world-class education in the future.