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Rethinking student services at Salford
In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
Co-creation of student service desk – University of Salford – case study – October...
In April 2015 the University of Salford successfully implemented askUS, a new student-facing ‘one stop shop,’ taking just fourteen weeks from project launch to service inception. The success of the askUS project was centred on co-creating with students.
Vikki Goddard: ‘you have to be able to challenge things in the right kind...
Efficient working practices can save money and time, but the University of Salford's chief operating officer, Vikki Goddard, says they can also help to make the working lives of university staff more interesting.
