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In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
Efficient working practices can save money and time, but the University of Salford's chief operating officer, Vikki Goddard, says they can also help to make the working lives of university staff more interesting.