Discover and share good practice for smarter working universities

Brian Hipkin

Brian Hipkin

Role: CEO and Founder

Based on extensive experience as an academic, senior manager and consultant, Brian established ReFRAME HE Consultancy Ltd, which focuses on the student experience and Edtech. For four years he was vice-chair of AMOSSHE and was nominated for a Fellowship of the RSA for his work in higher education.

We call it data students call it life

We call it data – students call it life

Big data will back up the new breed of personal tutors in universities. But Brian Hipkin worries that relying on statistics without a meaningful human context will create a support system that will ultimately fail students.
Overall view of the Mission Control Center (MCC), Houston, Texas, during the Gemini 5 flight. Note the screen at the front of the MCC which is used to track the progress of the Gemini spacecraft.

What happens when the dial turns red?

When the data shows that a student is struggling, how should universities respond? Brian Hipkin issues a plea to academics and their professional services colleagues to work together more to understand the student lifestyle from the student's perspective.

The rise of the new academic advisor

Could the advent of the TEF see the emergence of a new breed of data-empowered academic advisors? Student experience consultant Brian Hipkin says the growth in student-generated ‘teaching excellence’ metrics could herald the introduction of this role.