Discover and share good practice for smarter working universities

Gill Sadler

Gill Sadler

With: University of Hertfordshire

Role: Head of Planning, Development and Change

Gill joined the University in 2007 after a varied career in central government during which she trained as a project manager and business analyst and developed a keen interest in `making things better’. As Head of planning, development and change, Gill supports the delivery of the University’s strategy by driving continuous improvement and managing its planning and development activities.

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Engagement driven approach to process improvement

When University of Hertfordshire staff were invited to review a frustrating process to change a key academic document, the energy generated by the engagement process was channelled into something positive. Gill Sadler explains how this engagement-driven approach is being embedded in the university’s process improvement work.