5 May: Design for Education | Service Design Basics, Lancaster
This one-day workshop will show participants how to develop and deliver great services through a design-led approach. This puts students, staff and stakeholders at the heart of delivery helping practitioners to learn new ways to find solutions to problems that impact their institution.
What do you mean – business process improvement?
From ‘change management’ to ‘business process improvement’ – it’s all the same thing, and it all matters, writes Steve Butcher on the Higher Education Funding Council for England blog.
Doing better knowledge exchange
With funding pressures increasing, universities are being asked to demonstrate the return they are delivering on HEFCE's funding for knowledge exchange. In this post HEFCE's Alice Frost looks at how the newly-launched McMillan group on technology transfer will support a culture of continuous improvement in university knowledge exchange.
9 December: Service Design for Universities, Glasgow
This one day workshop will show participants how to to develop and deliver great services through a design-led approach. They can get hands-on experience using a set of tools and techniques which have been shown to improve how universities can redesign their key services and processes used by their staff and students.
Continuous improvement – change for the better: Manchester, 27 May
This event focuses on the need to not only maintain but improve service delivery and will explore the theories and practicalities involved within a continuous improvement programme. Speakers include Emma Thomas, the lead for Higher Education at Improving Quality Together .
