Business process improvement

Developing innovative and flexible opportunities for students to become more involved in their own University experience is at the forefront of the Student Engagement ethos at the University of Lincoln. In this blog, Amy O'Sullivan and Emily Stow share how their portfolio of Academic Opportunities was created and developed at the Students’ Union.

In this blog Dr Catherine Bovill, Senior Lecturer in Student Engagement from the University of Edinburgh, explores the reasons for rising interest in engaging students as partners in learning and teaching in higher education. She examines a range of different rationales and arguments used to support student-staff partnership.

As part of our Student experience series we hear from students who have recognised a need for support and changes to be made within their campus. Students at Stirling University set up the Vegan and Vegetarian society to broaden the food choices in their canteen . University can be more than the course.

There has been a lot of awareness raised recently around gender based violence and questions around the idea of standard behaviour.  In this opinion piece,...

As part of the Efficiency Exchange series on student mental health and wellbeing, Kate Williams shares with us how the University of Leicester addresses gender based violence on campus through the HeForShe campaign.

2018 promises to be an exciting and challenging year for universities and the Higher Education sector. Among the many less than positive news, there are also successful practices that make our universities stand out in the way in which they support their students’ experience, widen access and participation, and support their mental health and wellbeing. The ‘Sticky Campus’ at Abertay University is one such example. As Robertson explains and describes, the concept is simple and yet complex in its operationalisation.

Middlesex University has boosted staff confidence, reduced mundane tasks and produced a better student experience, simply by improving their admissions system. Karolin Arvidsson sets out how they did it.

If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.

When the University of Sheffield's Global Opportunities and Engagement team realised that their various admin systems had become too cumbersome, they called for help. Rachel McAssey explains how her team of lean practitioners carried out a process review that has produced many benefits including significant time savings.

Postgraduate admissions at Brunel University London have plunged by 48% since 2013/14 so Brunel took action to change how prospective PhD students apply. Jeung Lee says their new process should cut application times by over 50%.