Discover and share good practice for smarter working universities

Heather Lawrence

Heather Lawrence

With: University of Strathclyde

Role: Business improvement manager

Heather joined the University of Strathclyde in 2009 and is responsible for leading strategic business improvement and large-scale change programmes that contribute to the delivery of the strategy. Heather previously worked for Haringey Council as a service development team manager, responsible for implementing a five-year efficiency-focused customer services strategy.

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We are lean, with a twist

Lean seeks to "design out" overburden, inconsistency, and waste in operational processes, but in higher education it is not a rigid concept. The University of Strathclyde embraces lean's respect for people and continuous improvement ethos, but with an added emphasis on data and evidence, as Heather Lawrence explains.
Heather Lawrence, University of Strathclyde

The cross-cutting themes of the ITF projects

Managers should witness first-hand how processes earmarked for improvement work before agreeing to those changes, Heather Lawrence of the University of Strathclyde's business improvement team writes. Her blogpost, focusing on lessons from the Innovation and Transformation Fund, also advises capturing feedback and communicating findings throughout the projects.
Heather Lawrence, University of Strathclyde

Guide to evidencing the benefits of business process improvement launched

A range of ways to maximise the opportunities to evidence benefits of business process improvement are outlined in a guide published by the University of Strathclyde. Heather Lawrence explains more about how it can help higher education staff.

Universities failing to evidence the benefits of business improvement, survey reveals

A recent survey by the University of Strathclyde reveals that universities are not successfully evidencing the benefits of business process improvement. Strathclyde's Heather Lawrence introduces the findings of the research.
Heather Lawrence, University of Strathclyde

How do you demonstrate the success of efficiency projects?

The University of Strathclyde is gathering information about how higher education practitioners demonstrate the success of their business improvement projects. The university’s business improvement manager Heather Lawrence explains how you can help.