People, process and performance – a model for change in HE?
A project to bring the questions of people and performance together with lean methodologies has been developed by the Aber-Bangor Strategic Alliance with funding from the Innovation and Transformation Fund (ITF). The Alliance’s Chris Drew provides the first in a series of posts by the nine ITF-funded projects.
Using a HeForShe Ideathon to Tackle Gender Based Violence
As part of the Efficiency Exchange series on student mental health and wellbeing, Kate Williams shares with us how the University of Leicester addresses gender based violence on campus through the HeForShe campaign.
Big change vs small change
Examinations at Edinburgh Napier used to be a complicated process. This cartoon case study on redesigning the university's examination process shows how a series of small changes saved time for students and staff while improving security.
9 December: Service Design for Universities, Glasgow
This one day workshop will show participants how to to develop and deliver great services through a design-led approach. They can get hands-on experience using a set of tools and techniques which have been shown to improve how universities can redesign their key services and processes used by their staff and students.
Service design for universities
Sometimes solutions are under our noses - you just need the right approach to unlock them. In this post, consultant Jean Mutton explains service design, which she says is for anyone who often thinks "there must be a better way".
