This report from Universities Scotland reviews progress against the action plan developed by the Universities Scotland Efficiencies Taskforce in 2012. It reflects on the success of the sector across four themes: procurement, shared services and business process improvement, estates management, and ICT.
Universities reap the benefits when information security expertise is shared ‘by the sector for the sector’, reports Dr Andrew Rothwell of Loughborough University’s Centre for Global Sourcing and Services. He talks to Matthew Cook, Ian Griffiths and Peter Darby about the Education Shared Information Security Service (ESISS) as a shared service.
Last week Claire Povah explained how Lancaster University mapped the student journey, in a bid to better understand their needs. Today, Chris Dixon explains how the map informed the development of apps to give students a smoother start to academic life.