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Middlesex University has boosted staff confidence, reduced mundane tasks and produced a better student experience, simply by improving their admissions system. Karolin Arvidsson sets out how they did it.
Unit DX opens its doors this month in the centre of Bristol, providing evidence of how universities' expertise is benefiting local economies. Created to solve...
Change is a sensitive subject. Great if it’s change you want to have happen and rubbish if it isn’t. In either circumstance Sonya Johnston from Universities Scotland suggests good sources of support, information and guidance can be helpful as well as inspiring.
One of the hardest steps to make in business process improvement is to move from a defined process map of the current situation to a shiny new process. So says Ollie Jones, who describes how his team is applying the lean range of tools and techniques at Leeds Beckett University.
Lean is just one method of continuous improvement and there are a range of others that are commonly used in higher education (HE). We close our lean series with three viewpoints from HE professionals and consultants on different ways of applying lean and its alternatives.
Lean seeks to "design out" overburden, inconsistency, and waste in operational processes, but in higher education it is not a rigid concept. The University of Strathclyde embraces lean's respect for people and continuous improvement ethos, but with an added emphasis on data and evidence, as Heather Lawrence explains.
At the University of Winchester, academics are working with professional services to improve the student and staff experience. Dr Tammi Sinha, one of the academics in the HE continuous improvement unit, describes the benefits of lean approaches from the perspective of an educator.
Higher education professionals from across the world met in Stirling last month to discuss approaches to lean. Vincent Wiegel shares his reflections of an event attracting a growing number of delegates each year.
Lean is used in many institutions to improve processes in professional services from improving exam logistics to the running of counselling services. At Northumbria University, they are also applying lean techniques to research management processes, as David Young explains.