Loughborough University’s THELMA-award winning change team aims to ‘walk in the shoes of the customer’ and identify where business processes can be improved. Project leader Dr Anne Mumford explains how the team’s approach has delivered more efficient services in a way that empowers staff.
The University of Lincoln is developing a programme to tackle the lack of professional development schemes tailored to the needs of postgraduate students interested in an academic career. Rebecca Sanderson explains the project funded by the Innovation and Transformation Fund that explores how to provide postgraduate students with more effective career development opportunities.
The HE workforce workstream of the Diamond review was led by a partnership including UUK, HEFCE, University Human Resources, UCEA and the Leadership Foundation. Gwen Wileman provides a brief snap shot of some of the huge achievements in workforce efficiency that are being made across the sector.
Technology is helping to make the staff / student relationship more productive. Sarah Davies of Jisc reports on how universities are embracing technology to improve learning and teaching, with the help of students.
A recent report has investigated what makes successful project management in the public sector. John Lakin, one of the researchers for the report, comments on the lessons for higher education.