Discover and share good practice for smarter working universities

5 May: Design for Education | Service Design Basics, Lancaster

This one-day workshop will show participants how to develop and deliver great services through a design-led approach. This puts students, staff and stakeholders at the heart of delivery helping practitioners to learn new ways to find solutions to problems that impact their institution.

A focus on student mental health services: Nightline

In the last of our Student Mental Health and wellbeing series, this blog focuses on Nightline, a student support service run by volunteer students, which provides help during out of work hours. We look at why these support services are much needed and which steps that can be taken to set up a Night line on campus.
gignerbread men

Using service design techniques to map the student journey

Some universities are attempting to map the student journey in order to better understand the student experience. In this blogpost consultant Jean Mutton explains how service design techniques can help to develop a deeper understanding about what is driving students.

Vegan and Vegetarian Society at the University of Stirling

As part of our Student experience series we hear from students who have recognised a need for support and changes to be made within their campus. Students at Stirling University set up the Vegan and Vegetarian society to broaden the food choices in their canteen . University can be more than the course.

University Mental Health Day 2018

As our Student mental health and wellbeing series comes to a close, we look at Student Minds and UMHAN (The University Mental Health Advisers Network) University Mental Health Day 2018, the National Campaign sponsored by Unite Students, aiming to bring university communities together to speak freely about mental health.

Encouraging Students to ‘Study Happy’

As part of our Student Experience series, Rebecca Woolley from the University of Warwick shares their Study Happy programme with Alice in Libraryland tea parties and mindfulness sessions for students. The library offers a range of activities and aim to improve the whole student experience.

Six ways to give students a warmer welcome

First impressions count, which means welcome communications are among the most important we will send to our students. Based on a recent overhaul at Lancaster University, Luke Davis offers his top tips.

Student journey map – Lancaster University

The overall aim of this project was to easily visualise and understand the complexity of the student journey. Through the project, the team wanted to identify those touch points on the student journey which were challenging and use this visual data to influence change.
Megan Dunn NUS vice president

Value me not my money: why students are key to good decision making

The notion of the student as a consumer is one that is gaining popularity. But NUS vice president (higher education) Megan Dunn says universities need to start seeing students as full members of their community who should play an active role in it, rather than customers, easily impressed by shiny new buildings.

Student Coin – Creating value for students

Higher education offers many opportunities for students which can create more value in their university experience. Benjamin Stone, university business entrepreneurship student and founder of Student Coin, took advantage of one of his projects and created the Student Coin. In this blog, Ben shares their Blockchain journey so far.