We call it data – students call it life
Big data will back up the new breed of personal tutors in universities. But Brian Hipkin worries that relying on statistics without a meaningful human context will create a support system that will ultimately fail students.
Students as change agents
Meeting students’ expectations is becoming more important for universities. Clare Foyle and Jean Mutton explore what institutions are doing to engage students in influencing change projects in learning, teaching and professional services.
Finding ‘pain points’ in the student journey
Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
The rise of the new academic advisor
Could the advent of the TEF see the emergence of a new breed of data-empowered academic advisors? Student experience consultant Brian Hipkin says the growth in student-generated ‘teaching excellence’ metrics could herald the introduction of this role.
15 October: Westminster Higher Education Forum, London
This event focuses on improving student experience and includes speakers from HEFCE and the Times Good University Guide. Students' rights at universities will be explored, following a shift to greater focus on 'value for money', as well as measures for dealing effectively with complaints.
“It’s all standard behaviour.” So what is all the fuss about?
There has been a lot of awareness raised recently around gender based violence and questions around the idea of standard behaviour. In this opinion piece,...
A model for cross-sector collaboration: how commercial activity at Ravensbourne benefits academic teams and...
The Enterprise and Innovation Centre manages the commercial activities of Ravensbourne, including industry events, short courses and live briefs for industry. In this blog Commercial Projects Manager, Ruth Nicholls, discusses what a dedicated innovation department can offer academic teams, particularly in relation to enhancing student experience.
Gold is the only colour that matters to students, survey reveals
Research by the Higher Education Policy Institute has revealed that more than two in three university applicants say a gold Teaching Excellence Framework rating is important to them.
Student communications: cutting through the noise
Keeping students informed about life at university is complex but Suzanne Wigley of the University of Derby likes a challenge. She shares what they've been doing to ensure students have the information they need and also reveals what didn't quite work.
The virtual open day – bringing the campus to the applicant
Clearing is often about making quick decision but how do you equip those students to make those choices when they haven't visited your university? Holding a virtual open day helps those students make an informed decision by offering them a glimpse of university life without setting foot on campus.
