Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
Student safety should be a priority for all universities, but with 39% of universities not providing sexual misconduct training for staff, and only 29% of universities with a mental health and well-being strategy, this demonstrates there is need for improvement. Lucy Winrow from ProtectED discusses student safety and understanding 'what works', driving change in national standards in the HE sector and safeguarding the student experience
Many institutions are responding to the student-funded business model by examining the ‘student journey’ in a systematic way. The Efficiency Exchange team ran a workshop at the Student Record Officers Conference to explore ideas for improving interactions with students at key points on their journey. Rosie Niven shares some insights.
While universities can do much to support their students by developing policies and practices, students can also benefit from the support of charities. In this blog Grace Anderson outlines what Student Mind offers.
As part of our Student experience series Shayle Havemann discusses the career value of international experience through volunteering and internships for students to assist them with their pursuit to the career of their dreams.
If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.
Do you want to get more from your university experience than just your degree? Are you someone who wants to help in the community, but feels a student life won't offer the time to get involved? In this blog Joe Crook from the University of East London, talks about volunteering, student life and explains how it can all fit into a busy student lifestyle.
Earlier this year Ben Stone, university student, introduced the Student Coin, sharing his experience as a university student, demonstrating that there are opportunities outside of a course that could assist career progression and personal achievements. In this blog Ben explains where the business is now, shares their app teaser and introduces their Initial Coin Offering (ICO).
Earlier this year Efficiency Exchange published a blog by Ellie Dunstone, a student at the University of Cambridge who is involved with the CATS student society there. In this blog, James Adams, the founder of CATS, shares his personal journey of how CATS developed. Like we saw with Ben Stone, founder of Student Coin, James saw an opportunity to create more value in his university life, not just for him, but others too. CATS benefits students physically through raising awareness of signs and symptoms or cancer aswell as providing valuable skills that can enhance the employability of their volunteers.