Discover and share good practice for smarter working universities

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Higher education is ‘more than just a degree’ for students

Students are becoming more active learners, seeking well-resourced institutions that are clear about how their fees are being used - and universities are responding to these needs, says Universities UK's Greg Wade.

The virtual open day – bringing the campus to the applicant 

Clearing is often about making quick decision but how do you equip those students to make those choices when they haven't visited your university? Holding a virtual open day helps those students make an informed decision by offering them a glimpse of university life without setting foot on campus.

Student Records Officer Conference – key issues

Today, the Efficiency Exchange team is at the Student Records Officer Conference in Loughborough. Here are a selection of posts that focus on some of the issues that will be covered during the day and on other subjects that might interest delegates.
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Using service design techniques to map the student journey

Some universities are attempting to map the student journey in order to better understand the student experience. In this blogpost consultant Jean Mutton explains how service design techniques can help to develop a deeper understanding about what is driving students.

Developing the tools to navigate the student journey

Last week Claire Povah explained how Lancaster University mapped the student journey, in a bid to better understand their needs. Today, Chris Dixon explains how the map informed the development of apps to give students a smoother start to academic life.

Sir Ian Diamond: ‘We can improve… by sharing best practice’.

In an interview with Efficiency Exchange, Professor Sir Ian Diamond reflects on how universities have adapted to become more efficient.
WonkHE

How clearing is changing

The A-level results are published next week with students entering what has been described as the most competitive admissions market yet. But Dan Benyon writes on Wonkhe that clearing is changing, starting earlier with universities adopting a much more targeted, data driven approach.

Trying to come up with a nuanced view of ‘Value for Students’

Value for students is a hot topic. In this blog Eric Stoller discusses how enhancing a student’s experience can add value to their investment as a paying customer.
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Lean: taking the strain out of admissions

Middlesex University has boosted staff confidence, reduced mundane tasks and produced a better student experience, simply by improving their admissions system. Karolin Arvidsson sets out how they did it.

Student journey map – Lancaster University

The overall aim of this project was to easily visualise and understand the complexity of the student journey. Through the project, the team wanted to identify those touch points on the student journey which were challenging and use this visual data to influence change.