Discover and share good practice for smarter working universities

Exploring institutional practices in the post-digital age

The 15th annual Academic Practice and Technology conference included discussions around student engagement and digital provision and provided an opportunity to expand on ideas that can improve the link between students and institutions. Steve Dawes writes on the Association for Learning Technology blog about how the event showed that there is still a willingness to use digital technology to help students individually as well as part of a group.
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HEFCE prospective students good practice guide

This guide will help higher education providers follow good practice in supplying easily accessible information for prospective students.

University libraries need to start putting the student first

A good library is an important weapon in keeping student satisfaction levels high, writes Ben Hickman from consultancy Alterline. But in an article for the Guardian Higher Education Network he adds that all too often they don't reflect the needs of the student of 2017 and like other parts of universities, must change their culture.

15 October: Westminster Higher Education Forum, London

This event focuses on improving student experience and includes speakers from HEFCE and the Times Good University Guide. Students' rights at universities will be explored, following a shift to greater focus on 'value for money', as well as measures for dealing effectively with complaints.
Children's drawings of people

Developing student and staff personas: a practical guide

If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.
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Be better with digital, students tell staff in Jisc survey

Students have stated their frustration at staff's lack of training in - and inconsistent use of - technology in Jisc's digital student tracker report. The survey which involved 22,000 higher education students is one of the largest of its kind.
AskUS at University of Salford (Paul Craig Photography.)

Rethinking student services at Salford

In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.

Gold is the only colour that matters to students, survey reveals

Research by the Higher Education Policy Institute has revealed that more than two in three university applicants say a gold Teaching Excellence Framework rating is important to them.

“It’s all standard behaviour.” So what is all the fuss about?

There has been a lot of awareness raised recently around gender based violence and questions around the idea of standard behaviour.  In this opinion piece,...

Sir Ian Diamond: ‘We can improve… by sharing best practice’.

In an interview with Efficiency Exchange, Professor Sir Ian Diamond reflects on how universities have adapted to become more efficient.