Discover and share good practice for smarter working universities

A model for cross-sector collaboration: how commercial activity at Ravensbourne benefits academic teams and...

The Enterprise and Innovation Centre manages the commercial activities of Ravensbourne, including industry events, short courses and live briefs for industry. In this blog Commercial Projects Manager, Ruth Nicholls, discusses what a dedicated innovation department can offer academic teams, particularly in relation to enhancing student experience.
HEFCE logo

HEFCE prospective students good practice guide

This guide will help higher education providers follow good practice in supplying easily accessible information for prospective students.
AskUS at University of Salford (Paul Craig Photography.)

Rethinking student services at Salford

In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.

Developing the tools to navigate the student journey

Last week Claire Povah explained how Lancaster University mapped the student journey, in a bid to better understand their needs. Today, Chris Dixon explains how the map informed the development of apps to give students a smoother start to academic life.
Change Agents workshop

Change agents: students driving curriculum innovation

Working with students to stimulate positive change in universities is increasingly becoming standard practice across the sector. Sarah Knight has overseen the development of Jisc's Change Agents' Network (CAN) which was set up in 2013 to support that. She reflects on this year's CAN conference and the benefits the network has spawned since its launch.

University libraries need to start putting the student first

A good library is an important weapon in keeping student satisfaction levels high, writes Ben Hickman from consultancy Alterline. But in an article for the Guardian Higher Education Network he adds that all too often they don't reflect the needs of the student of 2017 and like other parts of universities, must change their culture.

Trying to come up with a nuanced view of ‘Value for Students’

Value for students is a hot topic. In this blog Eric Stoller discusses how enhancing a student’s experience can add value to their investment as a paying customer.
WonkHE

How clearing is changing

The A-level results are published next week with students entering what has been described as the most competitive admissions market yet. But Dan Benyon writes on Wonkhe that clearing is changing, starting earlier with universities adopting a much more targeted, data driven approach.

Finding ‘pain points’ in the student journey

Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.

Students as change agents

Meeting students’ expectations is becoming more important for universities. Clare Foyle and Jean Mutton explore what institutions are doing to engage students in influencing change projects in learning, teaching and professional services.