If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.
In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
Research by the Higher Education Policy Institute has revealed that more than two in three university applicants say a gold Teaching Excellence Framework rating is important to them.
There has been a lot of awareness raised recently around gender based violence and questions around the idea of standard behaviour. In this opinion piece,...
In an interview with Efficiency Exchange, Professor Sir Ian Diamond reflects on how universities have adapted to become more efficient.