Discover and share good practice for smarter working universities

John Lacey pitching his app at Open Data Mashup Day

John Lacey: ‘my perception of value for money has definitely improved’

Some 20 universities have joined forces to create a more defined path for graduates interested in a career in higher education with the Ambitious Futures programme. John Lacey, who has had placements at two universities in the north west of England, describes how these experiences have offered him new perspectives on the student journey.

Finding ‘pain points’ in the student journey

Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
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HEFCE prospective students good practice guide

This guide will help higher education providers follow good practice in supplying easily accessible information for prospective students.

University Mental Health Day 2018

As our Student mental health and wellbeing series comes to a close, we look at Student Minds and UMHAN (The University Mental Health Advisers Network) University Mental Health Day 2018, the National Campaign sponsored by Unite Students, aiming to bring university communities together to speak freely about mental health.

Six ways to give students a warmer welcome

First impressions count, which means welcome communications are among the most important we will send to our students. Based on a recent overhaul at Lancaster University, Luke Davis offers his top tips.

EDITORIAL. Never Alone: Universities’ key role in supporting students’ wellbeing and mental health

Among the many issues universities are currently concerned about, students’ mental health and wellbeing have become a core concern. According to a YouGov’s survey (2016) a quarter of our students suffer mainly of depression and anxiety, or, mostly, both combined. The need to perform, financial worries, and being in a different and new social environment can all contribute to making students feel overwhelmed at times. The IPPR study Not by Degrees (Thorley, 2017), however, paints an even more disturbing picture.

“It’s all standard behaviour.” So what is all the fuss about?

There has been a lot of awareness raised recently around gender based violence and questions around the idea of standard behaviour.  In this opinion piece,...

Graduate prospects in a ‘lights-out’ future? The ‘Earn to Learn’ Scheme

How to prepare students for the job market is becoming an essential part of how universities can prove they are value for money and value for our students. Yet, the job market is uncertain and fast changing. Ian Herbert shares with us how the ‘Earn to Learn’ (EtoL) scheme is enabling the University of Loughborough to provide students with work experience by collaborating with organisations and policy makers.

What are you going to do next?

As a mature student, are you concerned that time before rejoining university was now maybe a waste or that possibly you’re going to be disadvantaged by it? Dr Douglas Hamilton shares his mature student experiences and shows students, of all ages, what can be achieved by creating your own luck and grabbing opportunities that come your way.

Journey to the centre of the student experience

Mapping the customer - or in this case the student - journey is not in itself a new or innovative concept, however a small team at Lancaster University, approached the project in an innovative way. The project’s head, Claire Povah, explains its approach.