Discover and share good practice for smarter working universities

Encouraging Students to ‘Study Happy’

As part of our Student Experience series, Rebecca Woolley from the University of Warwick shares their Study Happy programme with Alice in Libraryland tea parties and mindfulness sessions for students. The library offers a range of activities and aim to improve the whole student experience.

5 May: Design for Education | Service Design Basics, Lancaster

This one-day workshop will show participants how to develop and deliver great services through a design-led approach. This puts students, staff and stakeholders at the heart of delivery helping practitioners to learn new ways to find solutions to problems that impact their institution.

The CATS Campaign: raising cancer awareness among students

In the second blog of our student experience series, Ellie Dunstone, a student at the University of Cambridge, shares with us the experience of the society she is involved with, the Cancer Awareness in Teenagers and young people Society, also known as CATS. Universities have a wide range of societies run by students which include sports, lifestyle choices, religion, hobbies and health. Societies can be valuable to students, learning skills which can support them in their future careers, supporting their own mental and physical health as well as others, demonstrating that there can be more to the student experience than the course.
help button

Using students to help stop students dropping out

Who better to ask about why students drop out than students themselves? Jamie Rawsthorne was in his first year at the University of West of England when he met with vice chancellor Steve West to see how he could help prevent students leaving before the end of their courses. The result was the start of his company Unique Insights. Jamie explains why and how he took on the retention challenge.

Finding ‘pain points’ in the student journey

Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
Children's drawings of people

Developing student and staff personas: a practical guide

If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.

Exploring institutional practices in the post-digital age

The 15th annual Academic Practice and Technology conference included discussions around student engagement and digital provision and provided an opportunity to expand on ideas that can improve the link between students and institutions. Steve Dawes writes on the Association for Learning Technology blog about how the event showed that there is still a willingness to use digital technology to help students individually as well as part of a group.
university lecture theatre

Lean: taking the strain out of admissions

Middlesex University has boosted staff confidence, reduced mundane tasks and produced a better student experience, simply by improving their admissions system. Karolin Arvidsson sets out how they did it.

Are students at the heart of our processes?

The University of Leicester has developed an approach to engaging senior leaders with the student experience. In the latest of our blogs from the nine Innovation and Transformation Fund projects, Claire King writes that the university believes it can provide valuable insight for institutions looking to develop similar approaches.

Graduate prospects in a ‘lights-out’ future? The ‘Earn to Learn’ Scheme

How to prepare students for the job market is becoming an essential part of how universities can prove they are value for money and value for our students. Yet, the job market is uncertain and fast changing. Ian Herbert shares with us how the ‘Earn to Learn’ (EtoL) scheme is enabling the University of Loughborough to provide students with work experience by collaborating with organisations and policy makers.