Earlier this year Efficiency Exchange published a blog by Ellie Dunstone, a student at the University of Cambridge who is involved with the CATS student society there. In this blog, James Adams, the founder of CATS, shares his personal journey of how CATS developed. Like we saw with Ben Stone, founder of Student Coin, James saw an opportunity to create more value in his university life, not just for him, but others too. CATS benefits students physically through raising awareness of signs and symptoms or cancer aswell as providing valuable skills that can enhance the employability of their volunteers.
If you want to be sure you're meeting the demands of your stakeholders as they use your services, creating personas to identify their needs will help sharpen your focus. As consultant Jean Mutton explains, it's a technique that's becoming more widely used and it needn't be a difficult process.
As part of our Student experience series we hear from students who have recognised a need for support and changes to be made within their campus. Students at Stirling University set up the Vegan and Vegetarian society to broaden the food choices in their canteen . University can be more than the course.
In the last of our Student Mental Health and wellbeing series, this blog focuses on Nightline, a student support service run by volunteer students, which provides help during out of work hours. We look at why these support services are much needed and which steps that can be taken to set up a Night line on campus.
First impressions count, which means welcome communications are among the most important we will send to our students. Based on a recent overhaul at Lancaster University, Luke Davis offers his top tips.
Keeping students informed about life at university is complex but Suzanne Wigley of the University of Derby likes a challenge. She shares what they've been doing to ensure students have the information they need and also reveals what didn't quite work.
Sometimes solutions are under our noses - you just need the right approach to unlock them. In this post, consultant Jean Mutton explains service design, which she says is for anyone who often thinks "there must be a better way".
Who better to ask about why students drop out than students themselves? Jamie Rawsthorne was in his first year at the University of West of England when he met with vice chancellor Steve West to see how he could help prevent students leaving before the end of their courses. The result was the start of his company Unique Insights. Jamie explains why and how he took on the retention challenge.