“The Sticky Campus”; improving our students’ sense of belonging through active learning, coffee and...
2018 promises to be an exciting and challenging year for universities and the Higher Education sector. Among the many less than positive news, there are also successful practices that make our universities stand out in the way in which they support their students’ experience, widen access and participation, and support their mental health and wellbeing. The ‘Sticky Campus’ at Abertay University is one such example. As Robertson explains and describes, the concept is simple and yet complex in its operationalisation.
Universities must focus on retention as much as they do on widening the pool of applications and enrolments, a report by the the Social Market Foundation suggests.
The notion of the student as a consumer is one that is gaining popularity. But NUS vice president (higher education) Megan Dunn says universities need to start seeing students as full members of their community who should play an active role in it, rather than customers, easily impressed by shiny new buildings.
In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
Many institutions are responding to the student-funded business model by examining the ‘student journey’ in a systematic way. The Efficiency Exchange team ran a workshop at the Student Record Officers Conference to explore ideas for improving interactions with students at key points on their journey. Rosie Niven shares some insights.
At Nottingham Trent University (NTU), we are seeking to increase engagement and retention through student peer mentoring and the delivery of a new Welcome Workshop. This workshop, has been co-created and co-facilitated by our student mentors, is designed to instil a sense of belonging and student agency in all undergraduate first-years starting in September 2018.